Exchange and Refund policy guidelines

Return & Exchange Policy


  1. We offer same day refund and seven days exchange policy.
  2. Returns for exchanges are accepted within 7 days of delivery and For a refund, returned parcels will only be accepted within same day. If the customer fails to share the courier booking slip within same day, the return will not be eligible for a refund.
  3. Products must be mostly unused (at least 90% content intact).
  4. Requests are processed within 3–5 working days.
  5. In case of a refund, a deduction of PKR 250 will be applied as delivery charges (regardless of whether the customer was charged at the time of delivery or not), along with a 4.5% sales and income tax paid by the company.
  6. Customer bear delivery costs for return and exchanges.
  7. Orders above Rs. 5,000 are eligible for exchange only, not refunds.

In case of damage or wrong product


  • In cases of damage, leakage, or receipt of the wrong product, we will cover all delivery charges related to the return or exchange.
  • However, in the case of damage or leakage, customers are required to provide authentic proof, such as a clear video recorded while opening the parcel.
  • Without valid proof, claims for damage or leakage may not be accepted.