Exchange and Refund Policy

1-We guarantee satisfaction with every purchase. If you're not pleased with a product, feel free to return it.

You can always contact us for at 0323 5556863 or Jamalalmuslim.pk@gmail.com.

2-Our return and exchange policy extends for a generous 7 days from the date of order delivery.

3-To qualify for a return or exchange, products should be mostly unused, with at least 90% of the content remaining.

4-We process all return and exchange requests promptly, typically within 3 to 5 working days.

5-Please note, delivery charges for the original order are non-refundable.

6-Customers are responsible for any delivery charges incurred for exchanging products.

7-For orders exceeding Rs.5,000, we offer an exchange option, as these orders are not eligible for a refund.

8-In cases of damage, leakage, or receipt of the wrong product, we will cover all delivery charges related to the return or exchange.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Jamal Al Muslim is committed to ensuring a smooth and satisfactory shopping experience for all our customers.

Our return and exchange policy extends for a generous 7 days from the date of order delivery.

To qualify for a return or exchange, products should be mostly unused, with at least 90% of the content remaining.

We process all return and exchange requests promptly, typically within 3 to 5 working days.

Please note, delivery charges for the original order are non-refundable.

Customers are responsible for any delivery charges incurred for exchanging products.